Frequently Asked Questions
How do I get to Alexandra Palace?
There are numerous routes to Alexandra Palace, full information is available here
Do I need to print my e-ticket?
No. We would prefer that you show us your e-ticket onto your phone in order to allow for contactless ticket scanning — let's save a few trees too!
What happens if I am late?
We will be following a strict non-admission policy for late comers so please allow plenty of time for your journey.
Do you accept cash?
No, Alexandra Palace will be operating a cashless service. Bank cards/ApplePay/GooglePay are all accepted.
Do you have a cloakroom?
Unfortunately not. We ask that visitors avoid bringing large bags with them.
Do you have a car park?
Our East Court car park is open most days. We suggest a donation of £3 per vehicle to help us cover the costs of looking after the Palace and Park.
Do you have blue badge parking available and how can I book?
Blue badge parking is free and available in our East Court car park, these are on a first come first-served basis. If you have any queries please contact us via visitor.service@alexandrapalace.com
How can I apply for Personal assistant/carer tickets?
To apply for a personal assistant/carer ticket please email access@alexandrapalace.com.
Do you have accessible toilet provisions in place?
Accessible information including visual guides are available here
Is the show suitable for children?
We suggest the production is suitable for children aged 8+, parents/carers are advised to use their discretion. No violence, bad language or adult content. Does contains spooky ghosts.
What is the running time of the performance?
2hrs 5mins including an interval