Frequently Asked Questions

In order to gain entry to the event spaces at Alexandra Palace all visitors must be able to demonstrate their COVID-19 status by showing one of the following:

  • A valid NHS COVID Pass demonstrating you are fully vaccinated (double vaccination with the second jab at least 14 days prior to the event), or have recorded a negative NHS lateral flow test in the previous 48 hours or are considered to have natural immunity after a positive PCR test within 180 days of the event (including 10 days self-isolation following the result)
  • An NHS text or email confirming a negative NHS Lateral Flow Test taken within 48 hours of the event

Checks will be taking place and anyone who is not able to demonstrate their COVID-19 status may be denied entry.

For customers who live outside England:

  • Scotland – please obtain evidence of your vaccination status here or provide evidence of a negative lateral flow test here
  • Wales – please obtain evidence of your vaccination status here or provide evidence of a negative lateral flow test here
  • If you are traveling from Northern Ireland or from any other country,
    please contact
    [email protected] for further guidance.
  • If you are travelling to the venue from outside of Great Britain and Ireland, we will accept the equivalent of the NHS COVID Pass from the country that you are travelling from.

We recommend that you download your COVID Pass to your phone prior to your visit, to avoid any issues with accessing the internet/venue wi-fi once on site.

If any promoters/event organisers have any specific entry requirements for their events here at the Palace, ticket holders will be alerted in advance via email.

If you have any queries, please contact [email protected] ahead of the event to ensure your smooth entry into the venue.

All visitors to the Theatre at Alexandra Palace must be in receipt of a Covid Pass and able to show this pass on request upon entry. Checks will be taking place and anyone who is not able to show their covid pass may be denied entry. If you are under 18 years old you will need to evidence a negative lateral flow test result with an NHS email or text message.

Enhanced cleaning remains in operation throughout the theatre and hand sanitisers remain available. Staff onsite will continue to wear face coverings when interacting with customers and bar service will still be from behind protective screens. Being recently refurbished in 2018, Alexandra Palace has a great ventilation system that can completely change the air in the auditorium every 30 minutes.

While we can’t legally enforce the wearing of face coverings, we ask that the adults amongst our audience wear a face covering throughout their visit, unless they are medically exempt.

Yes, we will have various hand sanitiser units around the venue and we encourage you to bring your own to the venue.

In order to deliver a safe event, your experience when visiting the theatre will be different to pre-Covid-19 events. There will be a number of simple, but really important, processes for you to follow as a customer. While we acknowledge these may be small frustrations, we hope that the secure experience we are able to provide will allow you to have an enjoyable evening.

No. We would prefer that you show us your e-ticket onto your phone in order to allow for contactless ticket scanning – let’s save a few trees too!

We will be following a strict non-admission policy for late comers so please allow plenty of time for your journey.

If you are unwell and displaying any Covid-19 symptoms we want you to stay at home and follow NHS advice. Email our team at [email protected] you have any queries.

If Government guidelines mean we cannot go ahead with the event you are attending we will firstly aim to reschedule the event, for which your ticket will remain valid. If we are unable to do this, a refund will be available.

No, Alexandra Palace will be operating a cashless service. Bank cards/ApplePay/GooglePay are all accepted.

We do! Our team can direct you to the cloakroom once you are inside the venue.

Please note that, due to limited space, visitors are asked not to bring suitcases or large rucksacks into the venue. We will not be able to store these in our cloakroom either.

Our East Court car park is open most days. We suggest a donation of £3 per vehicle to help us cover the costs of looking after the Palace and Park. For evening concerts, please use the Paddocks Car Park.

Blue badge parking is free and available in our East Court car park, these are on a first come first-served basis. If you have any queries please contact us via [email protected]

To apply for a personal assistant/carer ticket please email [email protected].

Accessible information including visual guides are available here

Groups of 10+ are valid on Mon-Thur performances*.
Band A reduced to £37.50
Band B reduced to £29.50
*Subject to availability.

They are not available for performances 17th December - 3rd January

To book please fill in our Group Booking Form: https://kxtickets.com/group-request

Groups of 10+ are valid on Midweek Matinee performances only*
Band B reduced to £20.50
*Subject to availability. Term time only.

To request tickets for your school please fill in our Education Booking Form: https://kxtickets.com/education-request

We suggest the production is suitable for children aged 8+, parents/carers are advised to use their discretion. No violence, bad language or adult content. Does contains spooky ghosts.

2 hours 10 including interval

For more information please visit:
https://www.alexandrapalace.com/faqs/